Conflict Facilitation & Management

A key player in shaping practice development in the dispute resolution sector and pioneers in the introduction of Conflict Management Coaching in Australia we partner with individuals and organisations to determine the best approach to manage and transform workplace tensions and disputes.

 

Our organisational development, systems and psychological expertise ensures thorough analysis of the root causes of conflict, needs and capacities of all parties.  We provide realistic feedback about the likelihood of achieving resolution and partner with you to development management strategies where appropriate.

Conflict Management Services

At CLE we are interested in the underlying causes of conflict, not just the symptoms.  Understanding that a one-size fits all approach to conflict ignores individual differences and the complexities of organisational life we work closely with clients to consider their conflict management options. Drawing on leadership and organisational development, as well as coaching, psychological and ADR expertise our services are designed to reflect your unique needs, challenges and aspirations.

CINERGY® Conflict Management Coaching

CLE is proud to have introduced CINERGY Conflict Management Coaching to Australia – now a recognised cornerstone of dispute management practice.

 

Conflict management coaching supports the early resolution or management of conflict and restoration of working relationships.  A confidential process, it can help you clarify your conflict management goals and develop insight into the dynamics that maintain your conflict.

 

A CLE Conflict Management Coach can help you to understand the perspective of all parties involved and explore options for managing your conflict.  They can also help you to develop the practical skills essential for effectively implementing conflict strategies.

 

Conflict coaching reduces the human and organisational costs of conflict and can be applied to specific disputes, internal conflicts or more general patterns of dealing with conflict. CINERGY® Conflict Coaching develops organisational capability whilst addressing workplace conflicts, without the need to escalate conflicts to the level of a dispute.

Mediation and Facilitated Discussions

Our highly experienced mediators assist conflicting parties to discuss their need and interests in a dispute, engage in problem solving and develop mutual agreements.

 

We place a strong emphasis on thorough assessment and preparation as pre-requisites to effective mediation, understanding that what is said in the heat of the moment is not easily forgotten.

Team Building

We provide bespoke team building programs designed to address underlying conflict either through direct dialogue or bespoke team building and learning activities designed to build skills and understanding.

Conferencing

We are proud to have been involved in the early development and delivery of groundbreaking programs such as the Defence Abuse Response Taskforce.

Investigations

Our experienced investigators ensure a thorough investigation process that results in clear findings which identify the root causes of issues, offering comprehensive and practical recommendations.  Wherever possible we engage with individuals in a way that builds insight and understanding throughout the investigation process.

Integrated Conflict Management Systems

CLE Consulting Australia works with organisations to develop strategic Integrated Conflict Management Systems (ICMS) suited to their unique circumstances and needs. We assist our clients to map the continuum of approaches- from prevention and early intervention, through to rights-based or formal interventions – which comprise an ICMS framework.

 

Managing organisational conflict more effectively is in itself a cultural change process. We facilitate the engagement of key stakeholders in strategic conversations to build shared vision, understanding, ownership and a solution-oriented focus.

 

CLE can assist with the development of promotional strategies tailored to the diverse needs of internal stakeholders.

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Conflict & Negotiation Training Programs

Empowered Negotiation

 

Empowered Negotiation introduces an interest-based negotiation framework and walks participants through the various stages of an effective negotiation with a particular emphasis on preparation and execution.

 

Drawing on the Harvard model of negotiation, this program introduces a fourth domain – the real and perceived impacts of differences in power and authority within the negotiation.

 

Key Content Areas:

  • Interest-based negotiation
  • Preparation
  • Conducting the negotiation
  • The four conversations
  • Working on your Achille’s heel
  • Evaluating the negotiation

Bullying, Discrimination and Harassment

Why do complaints of bullying and harassment catch us by surprise?  For an overview of our training programs on this topic read more.

 

Leader As Conflict Management Coach

 

This two-day program introduces managers to the CINERGY® Coaching approach.  Graduates learn to support their peers and direct reports to think through challenging workplace situations, recognise their own reactions and contributions, and manage workplace tensions and conflicts more effectively.

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CINERGY® Conflict Management Coach Practitioner

 

The Conflict Management Coach Practitioner program trains specialist conflict management coaches to support individuals and teams develop insight into the factors that lead to and maintain disputes.  Conflict management coaching is a major innovation in the management of workplace conflict.  The training is designed for HR practitioners, mediators, consultants, coaches and counsellors.

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Conflict Leadership:  Developing Integrated Conflict Management Systems

 

In the Conflict Leadership program, HR managers and advisors will reassess their current conflict management systems, considering their strengths and weaknesses.

 

This workshop will introduce Integrated Conflict Management Systems, an approach to organisational conflict management which provides multiple entry points and promotes early intervention and the use of appropriate conflict management techniques for the tensions and differing conflicts which exist in organisations.

 

This workshop hones participants’ skills as leaders and change agents in the management of organisational conflict.  It assists HR managers and advisors to consider how they can apply their skills as conflict management specialists to acting as internal change agents, supporting their organisations to engage in the culture change necessary for best-practice.

 

The workshop is practical and experiential with participants taken through a series of exercises to identify organisational needs, priorities and drivers in relation to conflict management.  Participants consider influencing strategies, skills and rehearse key messages for bringing about organisational change.

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Conflict Coach Training

CINERGY® Conflict Management Coach training
CINERGY ® Leader As Coach

 

CINERGY® Conflict Management Coach training

The Conflict Management Coach Practitioner training program is designed for HR professionals, leaders and conflict management professionals.  The CINERGY®  Conflict Management Coaching model is an elegant approach to working with the dynamics of conflict.

Course participants will learn to use a coaching approach to support individuals and teams develop insight into the factors that lead to and maintain disputes.  Conflict coaches assist conflicting parties to develop an understanding of their own and the other party’s perspective prior to assessing the options available to them and developing strategies to manage their conflicts.

 

Conflict management coaching is a major innovation in the management of workplace conflict.   It builds not only assists people to resolve disputes, it builds conflict management competency within the organisation.

 

CINERGY ® Leader As Coach:

 

A Coaching Approach to Workplace Issues

Leader As Coach equips leaders and people managers to apply a coaching approach to assist their employees to deal with a range of workplace issues including employee engagement, making difficult decisions, giving feedback, addressing under performance, managing team tensions, negotiation and workplace conflict.  Leaders learn about the elements that underpin many ‘stuck’ situations in the workplace and are introduced to a powerful question framework for eliciting new insights and developing momentum.

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Bullying, Discrimination & Harassment

CLE Consulting brings a sophisticated approach to dealing with bullying, discrimination and harassment in the workplace.  We assist organisations to understand their responsibilities and develop effective strategies for prevention and staff education.

 

CLE provide conflict coaching for individuals who require a confidential approach and safe place in which to develop strategies for deal with bullying, discrimination and harassment.  We are commonly asked to work with individuals accused of bullying, discrimination to assist them develop insight into the impact of their behaviours. CLE has developed the Four I’s model for developing insight and behaviour change.

CLE’s unique contribution to this field lies in our understanding of the rank and power dynamics that contribute to bullying, discrimination and harassment.  Our founder Rho Sandberg has undertaken graduate studies in this field in the USA.

 

CLE trains HR advisors, mediators and complaint handlers responsible for addressing bullying, discrimination and harassment in the workplace.

Managing Complaints of Bullying, Discrimination and Harassment

This customised program familiarises complaint handlers with their organisational policies and protocols for managing bullying, discrimination and harassment complaints.

 

Complaint handling is a complex task requiring highly developed skills on the part of complaint handlers. This program equips complaint handlers with a solid understanding of the dynamics of bullying, discrimination and harassment – whether it is intended or unintended.

 

With a focus on practical skill development, this workshop introduces the 4I’s model for engaging complainants and respondents in an interest approach to complaint management.  It considers the rank and power dynamics behind bullying, discrimination and harassment enabling complaint handlers to cultivate insight into the impact of these behaviours.

Understanding the Dynamics of Bullying, Discrimination and Harassment

Why do complaints of bullying and harassment catch us by surprise?  This workshop is designed for managers and anyone who may be at risk of allegations of complaints of bullying, discrimination or harassment in the course of their work.

 

This program  investigates intended and unintended elements of communication when rank, hierarchy and power are part of the mix.  It introduces practical approaches that allow us to learn and help others to learn from allegations of bullying, discrimination and harassment, rather than become outraged and defensive.

 

To read more about our approach visit: Building insight managing complaints discrimination or harassment

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